The tour operator is:
MAONA d.o.o.
Cankarjevo nabrežje 7,
6330 Piran,
Slovenia
(hereinafter referred to as: the organizer)
These General Terms and Conditions are an integral part of all contracts, registration forms, offers, and travel itineraries organized by MAONA d.o.o.
You can register for the trip in person, by email, through the website, or by another agreed-upon method.
By registering and paying the deposit or the full amount, the traveler confirms that he or she is familiar with the travel itinerary and these general terms and conditions.
The price includes the services listed in the itinerary.
Unless otherwise specified, the price does not include:
The organizer reserves the right to change the price due to:
Upon registration, a deposit in the amount specified in the program must be paid.
The balance must be paid no later than the deadline specified in the offer or contract.
If payment is not made within the prescribed time limit, the passenger shall be deemed to have withdrawn from the contract.
A passenger may cancel the trip in writing at any time.
The organizer is entitled to reimbursement of expenses:
If the actual costs are higher, the organizer may charge the actual costs incurred.
The organizer may cancel the trip:
In this case, all payments received will be refunded to the passenger.
The organizer reserves the right to make changes:
Changes are possible due to traffic, weather, safety, or other objective reasons.
Unless otherwise specified in the program, the trip will take place once the minimum number of registered participants has been reached.
If the minimum number of participants is not reached, the organizer will notify the registered passengers in a timely manner.
The passenger is responsible for:
The organizer is not liable for any consequences resulting from inadequate documentation.
The traveler must notify the organizer in advance of any health limitations or special needs that could affect the program.
The organizer is responsible for providing the services specified in the contract.
Not responsible for:
During cultural, educational, and professional trips, the order of visits may change due to the operating hours of museums, churches, exhibitions, local events, or other circumstances.
The organizer strives to provide all the content listed in the program, or appropriate alternative content.
During the programs, the organizer may take photos or record group activities for promotional purposes.
Before the program begins, an individual may inform the organizer that they do not wish to be photographed.
Passengers must report any irregularities immediately on the spot.
A written complaint may be filed no later than two months after the end of the trip.
The organizer will handle the complaint in accordance with applicable law.
MAONA d.o.o. processes personal data in accordance with the GDPR and applicable Slovenian law.
The data is used exclusively for the provision of tourism services, compliance with legal obligations, and communication with customers.
In accordance with applicable law, the organizer has arrangements in place to provide protection in the event of insolvency.
Information regarding insurance or insolvency protection is available upon the traveler’s request or is published on the organizer’s website.
The parties will endeavor to resolve any disputes by mutual agreement.
For disputes that cannot be resolved by mutual agreement, the court with subject-matter jurisdiction in the Republic of Slovenia shall have jurisdiction.
These General Terms and Conditions are effective as of the date of their publication on the MAONA d.o.o. website.
